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‘IT Support’ Category

  1. Knowall IT – High-performance, Tailored and Secure Hosted Cloud Services

    July 9, 2018 by admin

    Knowall IT is a Managed Service Provider. Focused on the provision of high-performance, tailored and secure hosted services to UK based organisations with a global reach.

    We are 100% customer focused. We understand all organisations requirements vary and therefore build bespoke tailored environments for each of our clients.

    Known bug with windows 10 and Remote Desktop (RDS) – Remote Apps – Selected Windows do not respond [FIX]

    February 12th, 2018

    [UPDATE 2018/07/02]

    1. Download the EXE fix – http://knowall.net/CloudFix_x86_x64.exe
    2. Right click – *RUN as Administrator

    CLICK HERE – IF YOU REQUIRE ASSISTANCE WITH REMOTEAPPS


    [UPDATE]

    “We have found out that it is a known issue and our internal team is working on it.

    EVENT_SYSTEM_FOREGROUND comes too soon on the server. We end up sending the incorrect z-order to the client because in some scenarios the z-order calculation has not completed before we send it. A race condition exists in RemoteApp when a window is activated resulting in the activated window opening behind the previous foreground window. After the RemoteApp widow is activated, RdpShell.exe checks the server z-order before win32k.sys finishes computing the new z-order. When this condition occurs, Rdpshell.exe sends the wrong z-order instructions to mstsc.exe on the client. This fix introduces timer code to cause RdpShell.exe to wait for win32k.sys to finish computing the z-order before sending the new z-order to the client.

    The fix is likely to get released by March or April.

    I will provide you with the update, as and when if there is any.”

    Also:
    “I’ve been informed by Microsoft Support that the hotfix currently is scheduled for release at March 21st.”
    https://social.technet.microsoft.com/Forums/en-US/cdf12bbc-ff78-4d6e-9e12-63f99ae4d511/w10-1709-remoteapp-popups-hidden-behind-main-window?forum=winserverTS


  2. IT Support

    April 5, 2011 by admin

    Knowall IT provides you with an outsourced IT support department. We aim to give high quality, proactive, responsive & cost effective IT solutions and support engineers…

    Our core objective is to provide your business with a stable IT infrastructure and reliable support system. Working with Knowall IT ensures that the day to day hassle and worry about your IT systems is eliminated meaning you are able to focus on your business rather than worry about your IT.

    Working with Knowall IT will:

    • Free up your time so you can concentrate on running your business
    • Guarantee to save you money by consolidating your IT spend
    • Will increase employee productivity by ensuring 100% uptime of systems
    Knowall IT provides you with an outsourced IT support department. We aim to give high quality, proactive, responsive & cost effective IT solutions and support engineers… Our core objective is to provide your business with a stable IT infrastructure and reliable support system. Working with Knowall IT ensures that the day to day hassle and worry about your IT systems is eliminated meaning you are able to focus on your business rather than worry about your IT.

    Working with Knowall IT will:

    • Free up your time so you can concentrate on running your business
    • Guarantee to save you money by consolidating your IT spend
    • Will increase employee productivity by ensuring 100% uptime of systems

    Knowall IT provides you with an outsourced IT support department. We aim to give high quality, proactive, responsive & cost effective IT solutions and support engineers…

    Our core objective is to provide your business with a stable IT infrastructure and reliable support system. Working with Knowall IT ensures that the day to day hassle and worry about your IT systems is eliminated meaning you are able to focus on your business rather than worry about your IT.

    Working with Knowall IT will:

    • Free up your time so you can concentrate on running your business
    • Guarantee to save you money by consolidating your IT spend
    • Will increase employee productivity by ensuring 100% uptime of systems