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‘IT Support’ Category

  1. Protect your Business from cyber criminals

    June 8, 2021 by admin

    In 2020, businesses were forced into looking at alternative ways to continue providing their services during circumstances that can be described as unprecedented and unforeseen, to say the least. Forced to change their outlook, the globe saw a massive increase in remote working stats. As face-to-face became unacceptable, cloud-based hosting providers proved to be a vital part of the solution. Cloud computing partners Knowall IT London enabled companies to continue to operate, enabling online and hybrid working options.

    As more and more companies turned to cloud-based options, cyber-criminals saw this as an opportunity for increased cyber-attacks.

    Those who were already cybercrime-savvy already realised that is a vulnerable position to be in. Realising that cyber-criminals were on the rampage and those who looked into taking extra precautions to ensure their businesses did not become one of those sinister statistics, benefitted.

    Cyber activity is not something that anyone should take for granted anyone who believes that their business is too small to be attacked by malware, spyware and or cyber phishing attacks must urgently revisit their stance. If you have no protection, you will be affected one way or another.

    If you are someone has already increased your protection and is utilizing all the options at your disposal, now is not the time to become complacent as cyber-criminals up their game to find their way into your business. It is vital to ensure that your employees are on the same page as you. Part of protecting the personal information of your employees, your business suppliers, contractors and the like, is ensuring that all staff are made aware of the implications of a cyber invasion and that they understand the terminology and methods, such as phishing and scams, associated with this fairly new area of criminal activity.

    It is possible, with awareness training, to ensure that you business is secure from the human error which is required for cyber-criminals to succeed in infiltrating your business, preventing the possible catastrophic loss of earning and generally bringing a stop to your operations, as fast as Covid did! Hackers and scammers utilising phishing techniques, rely on the fact that humans are naïve and can be easily persuaded into unwittingly clicking on a link that could bring your entire network to its knees.

    Knowall IT offers your business Phishing  Awareness Training where a live phishing simulation is affected on your network, allowing you to know for sure if your staff are ready for an attack when the real thing occurs… and it will. Being proactive in identifying employees who may place your business at risk keeps you one-step ahead of the hackers.

    Click here to request a call back to find out more.


  2. Knowall IT are 100% customer focused, delivering high end Cloud Solutions

    September 16, 2020 by admin

    The majority of companies across the UK are making the move to using IT Managed Services because, in turn, the business world is becoming more and more reliant on information technology and what it allows a business to be able to achieve. For someone currently in their mid-forties, you would have witnessed the growth and development of information technology in your business and work lives, as well as in your personal lives. Those who on the forefront of the development of IT speak with fondness when remembering the first IBM data processing systems which is said to have weighed some five tons and filled the space of an entire cold room which can these days be dedicated to hundreds of servers, routers, and switches. The IBM bragged a storage space of a colossal 16 kilobytes when it was first introduced to the public in 1959! Thought to be the most powerful piece of equipment humans had ever seen in all of history and astounded users around the world.

    In the last three decades alone, the world has seen IT become the fastest growing and most innovative industry with unprecedented strides in development. Back in the early 1990s there was no such thing as the internet and when it first became available to households, anyone who was there to witness that will never forget the wails and squealing sounds made as we waited to hear whether our modem had successfully connected. These days, however, one gets frustrated when the internet is offline or if the software on the computer hangs… imagine the patience it used to take in the days of the modem and then you realise just how far IT has brought us.

    Managed IT Support London is a competitive place to be but more and more companies are looking for IT business partners who are ahead of the curve when it comes to the IT products and services they provide and this is what makes Knowall IT West London one of the best in the business. Always ahead of the times, award-winning Knowall IT provides innovative solutions to the specific needs of every one of their clients and is ready to take on your business’s IT needs when you are ready to take it to the next level. The year 2020 has proven things can change in an instant and when it does, the information technology industry is at the core of the myriad of technology solutions that support the on-going growth and development of your company. Cloud based services are the pinnacle of these support services and one of the main reasons why a business should only ever consider a managed IT service provider such as Knowall IT.

    One of the main reasons for this is due to the cost effectiveness of managed IT services. Cloud-based IT managed services are cheaper than having a full time IT technician and software developers employed at your company. Especially for any growing company, focused on its niche service, it can be an immense task to manage both your IT requirements as well as your core business.  Focused on the provision of high-performance, tailored, and secure hosted services to UK based organisations, IT is what we do!


  3. IT platforms specifically catering to your business needs

    August 6, 2019 by admin

    Business in today’s super-paced technological environment, is a cut-throat arena where companies are all vying for the attention of prospective clients. Lead sharing, networking and businesses partnering with synergistic business, are all tactics that are used to get ahead of the rest. Who you partner with and how you can work together is a strategic business decision which needs to be carefully contemplated.

    Image result for knowall it servicesWorking hand in hand alongside their business partners, Knowall IT Support Paddington knows how to make business relationships work to the best advantage of their clients and their clients’ clients. With first-hand experience of how important IT services are the functioning of any business.  SMME’s, SME’s and medium sized companies may have the capacity to manage their internal IT systems but when it comes to making the move to cloud-based IT, a specialised IT provider can provide your business with the expertise required to successfully roll out and implement this type of project.

    Your IT department is without a doubt the most important support system required to keep your core business afloat. With so many aspects of IT forming playing a critical role in the success of your organisation, this area needs to have the capacity to attain all of the goals of the company, from safety to social networking.  Managed IT service providers are there to work alongside your company’s internal IT department and supplement their skills-base and experience with cloud-based migrations and the application of new technologies. Rather than recruiting various  IT specialists who have the know-how of diverse IT landscapes, a managed services provider, Knowall IT support London has the infrastructure to take over the day to day running of IT systems promising the best efficiency that comes from “always up” access, 24/7. With proactive and constant monitoring of all technologies and platforms, the experience which Knowall IT provides, along with the skill of their technical IT engineers, assures your business will always remain active, available, and on the edge of modern technology.

    Scaling with your SMME or SME as it grows and develops into a competitive business can only be done with commercial and professional partnerships that you can trust to provide you with the same high level service that you would provide to your own clients. The benefits that you can expect by moving to cloud-based always up accessible IT platforms come in the form of enhanced business agility and dexterity, simplifying infrastructure management. The storage of your data and subsequently the protection and isolation thereof, is the most formidable task that a business can face, taking into account the legislative requirements that businesses must meet in order to remain compliant to acts such as the Protection of Personal Information (POPI). Partnering with Knowall IT guarantees the security of your employees and clients’ personal information, as well as the safety of your company data, which is contained on server space which is completely isolated and secured from being accessed by any unauthorised entities. Protecting your business and sustaining your business through secure yet accessible IT platforms specifically catering to your business needs and environment.


  4. IT essential are met with Knowall IT Support

    April 9, 2019 by admin

    Image result for knowall IT paddington

    Knowall IT Support London knows how to deliver excellent customer service. Customer Service is about making your client happy, it is about ensuring that the needs of the client are met and that the customer is satisfied with the product and the service which they have received. Great customer service is achieved when the service provider is focused and dedicated to the needs of their customer as well as prepared to do whatever it takes to achieve the customers’ needs in a timeous manner, avoiding any issues before they happen, looking ahead and being proactive in their approach and ensuring that problems are solved just as soon as, if not before, they occur. An excellent service provider knows that client satisfaction and relations are the key to business ethics and values and is what is essentially the building blocks to long and mutually beneficially, synergistic business relationships.

    Knowall IT Support Paddington knows and understands that providing exceptional front line support is key to the operational success of their customers and that providing this tantamount to the efficient functioning of every business with IT requirements.  Knowall IT help desk staff are more than just reactive and resourceful in logging calls – they are able to perform 1st line diagnosis which ascertains where the problem lies, the best method of attending to the situation and how long it should take to be resolved, giving the customer a suitable time-related resolution of the issue at hand. Calls are assigned to the relevant technicians who are then able to provide excellent turn-around times for resolutions to issues which have arisen. In the greater London area, Knowall IT is the company most equipped to handle specific IT requirements as and when they arise.

    Knowall IT is highly aware that by the time a call to their help desk is required, our customers are experiencing a situation which is causing distress or concern. Real IT support, as provided by Knowall IT Paddington, is realised when IT providers maintain a proactive approach to their systems and ensure that customer’s potential issues are addressed before they become issues. Meaning that, in the long run, our customers can expect to not need to contact our help desk at all. Instead, customers can expect expedient, effective and proactive service which keeps them always up and running. Choosing to place your business in the hands of Knowall IT London means that you can expect that the most important aspects of your day-to-day business IT essential are met, covered and circumvented before you even know that there was anything to circumvent, leaving you in the best possible position business-wise. 24/7 connectivity is no longer simply a nice to have option for most businesses but rather it is the very essence of their survival in this exponentially, technologically advancing age.

    Choose NOW to let Knowall IT solve all of your IT problems and avoid frustrations, loss of business and wasting time in trying to ascertain why you can no longer do what you normally can do on any given day. Do not loose costly and vital productivity time through IT problems. Contact Knowall IT and it’s a guarantee that you will never look back.


  5. Knowall IT – High-performance, Tailored and Secure Hosted Cloud Services

    July 9, 2018 by admin

    Knowall IT is a Managed Service Provider. Focused on the provision of high-performance, tailored and secure hosted services to UK based organisations with a global reach.

    We are 100% customer focused. We understand all organisations requirements vary and therefore build bespoke tailored environments for each of our clients.

    Known bug with windows 10 and Remote Desktop (RDS) – Remote Apps – Selected Windows do not respond [FIX]

    February 12th, 2018

    [UPDATE 2018/07/02]

    1. Download the EXE fix – http://knowall.net/CloudFix_x86_x64.exe
    2. Right click – *RUN as Administrator

    CLICK HERE – IF YOU REQUIRE ASSISTANCE WITH REMOTEAPPS


    [UPDATE]

    “We have found out that it is a known issue and our internal team is working on it.

    EVENT_SYSTEM_FOREGROUND comes too soon on the server. We end up sending the incorrect z-order to the client because in some scenarios the z-order calculation has not completed before we send it. A race condition exists in RemoteApp when a window is activated resulting in the activated window opening behind the previous foreground window. After the RemoteApp widow is activated, RdpShell.exe checks the server z-order before win32k.sys finishes computing the new z-order. When this condition occurs, Rdpshell.exe sends the wrong z-order instructions to mstsc.exe on the client. This fix introduces timer code to cause RdpShell.exe to wait for win32k.sys to finish computing the z-order before sending the new z-order to the client.

    The fix is likely to get released by March or April.

    I will provide you with the update, as and when if there is any.”

    Also:
    “I’ve been informed by Microsoft Support that the hotfix currently is scheduled for release at March 21st.”
    https://social.technet.microsoft.com/Forums/en-US/cdf12bbc-ff78-4d6e-9e12-63f99ae4d511/w10-1709-remoteapp-popups-hidden-behind-main-window?forum=winserverTS


  6. IT Support

    April 5, 2011 by admin

    Knowall IT provides you with an outsourced IT support department. We aim to give high quality, proactive, responsive & cost effective IT solutions and support engineers…

    Our core objective is to provide your business with a stable IT infrastructure and reliable support system. Working with Knowall IT ensures that the day to day hassle and worry about your IT systems is eliminated meaning you are able to focus on your business rather than worry about your IT.

    Working with Knowall IT will:

    • Free up your time so you can concentrate on running your business
    • Guarantee to save you money by consolidating your IT spend
    • Will increase employee productivity by ensuring 100% uptime of systems
    Knowall IT provides you with an outsourced IT support department. We aim to give high quality, proactive, responsive & cost effective IT solutions and support engineers… Our core objective is to provide your business with a stable IT infrastructure and reliable support system. Working with Knowall IT ensures that the day to day hassle and worry about your IT systems is eliminated meaning you are able to focus on your business rather than worry about your IT.

    Working with Knowall IT will:

    • Free up your time so you can concentrate on running your business
    • Guarantee to save you money by consolidating your IT spend
    • Will increase employee productivity by ensuring 100% uptime of systems

    Knowall IT provides you with an outsourced IT support department. We aim to give high quality, proactive, responsive & cost effective IT solutions and support engineers…

    Our core objective is to provide your business with a stable IT infrastructure and reliable support system. Working with Knowall IT ensures that the day to day hassle and worry about your IT systems is eliminated meaning you are able to focus on your business rather than worry about your IT.

    Working with Knowall IT will:

    • Free up your time so you can concentrate on running your business
    • Guarantee to save you money by consolidating your IT spend
    • Will increase employee productivity by ensuring 100% uptime of systems